Frequently Asked Questions

Q: HOW MUCH DOES TREATMENT COST? 

A: The cost of treatment is directly related to the amount and type of services that you will require. Your Treatment Plan will be developed by you and your therapist following your assessment. We have several programs for families, adolescents and women with substance abuse problems which do not require any co-pay.

Q: DO YOU OFFER PROGRAMS TO HELP WITH CLIENT FEES AND/OR CO-PAYMENTS?

A: Yes, we have several ways that we assist clients with the costs of their care.

SLIDING SCALE FEE
A financial assessment will be completed to determine your eligibility for our sliding fee scale and your out of pocket co-payment requirement.
CRITERIA FOR SLIDING FEE SCALE ELIGIBLILITY:
  • Must be a Nassau County, FL resident
  • Must provide proof of Income (check stub, copy of income tax, notarized letter of support)
  • Family income must be within 200% of the Federal Poverty Guidelines
  • Must not have any form of insurance, or have insurance without any behavioral health benefits
INSURANCE
Most insurance requires a co-payment, as does our sliding fee scale. Our contract with your insurance company requires us to collect all co-payments, co-insurances and applicable deductibles. Failure to pay your applicable out-of-pocket insurance costs can be seen as a breach of contract with your insurance company..

Q: DO I NEED INSURANCE TO RECEIVE SERVICES FROM STARTING POINT? 

A: Insurance is not required; Starting Point accepts cash and credit card payments. However, most insurance plans are accepted. Everyone is expected to pay a portion of their treatment with minimum amounts required for each service. If you have insurance, Starting Point will assist you in billing your insurance company for the services requested. Most insurance companies have co-payments which are required to be paid at the time service is rendered. Insurances we accept.

Q: DO YOU HAVE AGE REQUIREMENTS FOR CLIENTS REQUESTING SERVICES?

A: We see children as young as two years old and have no maximum age limit. We have therapists on staff who specialize in children under 5 years of age and older adults.

Q: DO YOU HAVE EVENING APPOINTMENTS AVAILABLE? 

A: Evening appointments are available for both individual and group therapy sessions.

Q: CAN WE BE SEEN SOONER? 

If we have a cancellation, we can call you to move your appointment up. Please request to be put on the cancellation list.

Q: CAN I SCHEDULE A DOCTOR’S APPOINTMENT ON THE FIRST VISIT?

A: Psychiatry is considered a specialty service. You may see our psychiatrist on the first visit only upon a direct referral from your primary care physician.

It is a policy of our agency to require a referral from another doctor/practitioner or from a therapist within our agency in order to schedule an appointment with our psychiatrist. We understand that insurance companies may not require a referral from your PCP, however this is a policy of our agency.

Q: WHAT IS THE APPOINTMENT PROCESS FOR SEEING THE DOCTOR? 

A.

  • Phone Screening
  • Intake appointment
  • Assessment with therapist
  • Therapist referral for psychiatric services

Upon medical department staff review, the referral is given to a scheduler who will call the patient and schedule an Initial Psychiatric Evaluation appointment.


Q: DO YOU OFFER TESTING OF ANY KIND AT YOUR AGENCY? 

A. The only testing we conduct is Drug & Alcohol Screening. Testing requires a Picture ID & Applicable testing fee of $20.

Q: CAN WE BRING OUR CHILDREN TO THE APPOINTMENTS? 

A: You may bring your children, however they cannot be left unattended anywhere in the building. Children must be with you at all times. Please discuss this with your therapist, as having children with you may detract from the therapy process.

Q: WHO CAN SIGN CONSENTS FOR TREATMENT FOR CHILDREN'S SERVICES?

A: There are exceptions to the requirement for a signature by the recipient’s parent, guardian, or legal custodian.

The following are exceptions:

• As allowed by Chapter 397, F.S., recipients less than 18 years of age seeking substance abuse services from a licensed service provider do not require parental consent.

• As stated in Chapter 394.4784 (1 & 2), F.S., recipients age 13 years or older, experiencing an emotional crisis to such a degree that he or she perceives the need for professional assistance. The recipient has the right to request, consent to, and receive mental health diagnostic and evaluation services, outpatient crisis intervention services, including individual psychotherapy, group therapy, counseling, or other forms of verbal therapy provided by a licensed mental health professional, or in a mental health facility licensed by the state. The purpose of such services is to determine the severity of the problem and the potential for harm to the person or others if further professional services are not provided.  Outpatient diagnostic and evaluative services will not include medication and other somatic methods, aversive stimuli, or substantial deprivation.  Such services will not exceed two visits during any 1-week period in response to a crisis situation before parental consent is required for further services, and may include parental participation when determined to be appropriate by the mental health professional or facility.

• Recipients in the custody of the Department of Juvenile Justice that have been court ordered into treatment; or require emergency treatment such that delay in providing treatment would endanger the mental or physical well being of the recipient. The signature of the parent, guardian, or legal custodian must be obtained as soon as possible after emergency treatment is administered.

Q: WHY CAN'T A FOSTER PARENT SIGN CONSENT FOR TREATMENT?

A: For recipients in the care and custody of the Department of Children and Families (foster care or shelter status), the child’s DCF or CBC caseworker must sign the treatment plan if it is not possible to obtain the parent’s signature. The caseworker and foster parent should be encouraged to participate in the treatment planning. In cases in which the Department of Children and Families is working toward reunification, the parent should be involved and should sign the treatment plan.

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Healing Begins Here


If you or a loved one are coping with depression, addiction or other behavioral health issues, Starting Point Behavioral Healthcare is the place to begin your journey toward healing. Our professional staff is dedicated to helping those with addiction or behavioral health challenges through counseling, therapy and support.

Call Starting Point Behavioral Healthcare today and get started on your path to healing.

Starting Point Behavioral Healthcare is a 501(c) 3 not for profit corporation, Tax Exempt ID 59-3029469. All donations are tax deductible.

Starting Point Behavioral Healthcare is an equal opportunity and drug-free workplace and prohibits discrimination in all of its programs and activities on the basis of race, color, sex, age, religion, national origin, marital status, disability, veteran’s status, or other legally protected status.

If you are a person with a disability who needs any accommodation, you should contact the office of our ADA Coordinator,
463142 SR 200, Yulee, FL 32097; VOICE (904) 225-8280 x448; FAX (904) 225-9125 or adacoordinator@spbh.org.

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