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ACCESSING OUR SERVICES

How to Access Services at Starting Point

At Starting Point we believe services should be available and accessible when you need them. All new patients can enter services through our Open Access center located in Yulee, Monday – Friday beginning at 7:45 a.m. No appointment is needed, just come in when you are ready. Follow-up appointments are scheduled during both day and evening hours.

You will meet with a Registration Clerk for your financial intake and then meet with our clinician for your initial appointment. An assessment with a counselor will be done and you will work with your counselor to develop your treatment plan.

 

NEW PRE-REGISTRATION HOURS AVAILABLE EACH MONDAY – FRIDAY FROM 1:00 – 4:00 PM.

Starting Point Behavioral Healthcare is pleased to announce the implementation of their new electronic health record and the availability of Pre-Registration hours for our new patients each Monday – Friday, from 1:00- 4:00 pm.

With our new electronic health record we are able to offer Pre-Registration hours to expedite the Open Access process for our new patients. Patients now have the opportunity to call our Yulee office each afternoon to complete their registration process prior to an Open Access visit; pre-registered patients that arrive by 8:00 a.m. for an Open Access visit will receive priority placement. Simply call our Yulee office at 904-225-8280 and ask to speak with a Registration Clerk so we can complete your registration paperwork. As a reminder, you will still need to bring a valid ID, proof of residency and income, and your insurance card at the time of your visit.

 

Emergency Services

The purpose of our Emergency Services program is to provide crisis evaluation and referral to anyone in a psychiatric or substance abuse emergency 24 hours a day, 7 days a week. During regular hours, our Open Access program allows you to come to the main campus of Starting Point when you are ready to be seen.

Crisis services after 5 p.m. on weekdays or on weekends:

Call 904-225-8280.
Ask to speak to the agency’s on-call counselor.
The on-call counselor will call you back to assist in the crisis.

Call 911 when:
There is an emergency that threatens your life or health or that of others.

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