Paying For Your Care

Starting Point accepts private insurance, Medicare, Medicaid, credit cards, debit cards, checks and cash. For those individuals who are uninsured, we provide a sliding scale fee based on your income. Additional financial assistance may be available through our Scholarship program, which is funded by donations to Starting Point Behavioral Healthcare.

Insurance Companies

Starting Point Behavioral Healthcare and our Clinical Staff are contracted and credentialed with the following Insurance Companies: Check with our finance office for other insurance companies not listed.

Aetna
CIGNA
CMS/Ped-I-Care
Florida Blue
Florida Medicare Part B
Florida Medicaid
Healthy Kids
Magellan Complete Care
Magellan Medicaid HMO
Molina
PsychCare (Humana)
Sunshine Medicaid
Tricare
United Healthcare (Optum)
United Healthcare Medicaid
Wellcare/Staywell
What should you expect from your insurance?

It is very important for patients to understand what to expect from their insurance carrier prior to and upon admission.

For many patients, accessing insurance benefits for Outpatient Mental Health or Outpatient Substance Abuse is the most frustrating aspect of the admission process. At Starting Point Behavioral Healthcare, we will do everything we can do to assist the patient in securing appropriate benefits for the services we provide. We will:

Contact the insurance provider to verify eligibility and available benefits
Contact the insurance provider to verify out-of-pocket patient expenses, such as copayments, coinsurances and annual deductibles.
Complete any necessary pre-authorization process required by your insurance company.
File all of the appropriate documentation to claim payment for your care
Work with our physicians and medical staff to make phone calls on your behalf to discuss your diagnosis.
Unfortunately, we are aware of many instances where the insurance benefits that are offered through the employer or self-insured policy may not cover all of the services offered at Starting Point Behavioral Healthcare. Our treatment team will make specific recommendations for your care based on healthcare experience, not your insurance benefit. We encourage patients to not rely on insurance benefits to determine the best care.

If a service is requested or recommended that is non-covered by your insurance plan, we will notify you of this and any applicable fees and have you sign a Non-Covered Service Waiver.

Like any other hospital or physician’s office, the patient is ultimately responsible for the costs of treatment at Starting Point Behavioral Healthcare.

Many patients see treatment as a significant investment in their future and make the decision to self-pay. This allows the ultimate flexibility in accessing the most appropriate programs for the patient and their family.

Frequently Asked Questions About Financial Services and Insurance

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Healing Begins Here


If you or a loved one are coping with depression, addiction or other behavioral health issues, Starting Point Behavioral Healthcare is the place to begin your journey toward healing. Our professional staff is dedicated to helping those with addiction or behavioral health challenges through counseling, therapy and support.

Call Starting Point Behavioral Healthcare today and get started on your path to healing.

Starting Point Behavioral Healthcare is a 501(c) 3 not for profit corporation, Tax Exempt ID 59-3029469. All donations are tax deductible.

Starting Point Behavioral Healthcare is an equal opportunity and drug-free workplace and prohibits discrimination in all of its programs and activities on the basis of race, color, sex, age, religion, national origin, marital status, disability, veteran’s status, or other legally protected status.

If you are a person with a disability who needs any accommodation, you should contact the office of our ADA Coordinator,
463142 SR 200, Yulee, FL 32097; VOICE (904) 225-8280 x418; FAX (904) 225-9125 or adacoordinator@spbh.org.

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