We ask clients to take a satisfaction survey twice each year, as well as when they are discharged from our care. Here are the Survey Results from 2019:
Adult Mental Health Survey Results
General Satisfaction - 97%
Access To Care - 92%
Quality of Care - 95%
Child Mental Health Survey Results
General Satisfaction - 96%
Access To Care - 91%
Quality of Care - 90%
Adult Substance Abuse Survey Results
General Satisfaction - 98%
Access To Care - 96%
Quality of Care - 84%
Child Substance Abuse Survey Results
General Satisfaction - 100%
Access To Care - 98%
Quality of Care - 100%
Starting Point By The Numbers
Number of Individuals and Families Served FY 2019 - 2020: 3,965
Youth Served in Schools: 280
Number of Clinical Hours: 110,641 hours of direct service provided
$412,017 provided in Charity Care
CARF Accreditation 2018 - 2021 - Seventh consecutive successful three-year accreditation.
Care Coordination: 692 people referred. Of those, 353 participated in Care Coordination program. Out of these 692 people, 630 individuals did NOT have a repeat visit to referring facility within 30 days after discharge. Recidivism reduced in the ED to 9%.
Mobile Response Team: 56 calls since inception of the program in March 2019. 38 Baker Acts prevented so far.
Community Conversations: 4 held in FY 2019-20 on the topics of suicide, digestive health and opioids.
Mental Health First Aid: 434 graduated in FY 2019-20. 2,640 graduates since 2014.
Medication Assisted Treatment Program: 192 individuals and families served in FY 2019-20.