PERFORMANCE OUTCOMES

2019

Number of Individuals served
youth served in schools-2
HOurs
charity care-2
Mental Health First Aid-2
Financial trend
care coordination-2
medication assisted treatment-2

Client Survey

We ask clients to take a satisfaction survey twice each year, as well as when they are discharged from our care. Here are the Survey Results from 2019:

Adult Mental Health Survey Results

General Satisfaction - 97%

Access To Care - 92%

Quality of Care - 95%

 

Child Mental Health Survey Results

General Satisfaction - 96%

Access To Care -  91%

Quality of Care - 90%

 

Adult Substance Abuse Survey Results

General Satisfaction -  98%

Access To Care -  96%

Quality of Care - 84%

 

Child Substance Abuse Survey Results

General Satisfaction -  100%

Access To Care -  98%

Quality of Care - 100%

Starting Point By The Numbers

Number of Individuals and Families Served FY 2019 - 2020: 3,965

Youth Served in Schools: 280

Number of Clinical Hours: 110,641 hours of direct service provided

$412,017 provided in Charity Care

CARF Accreditation 2018 - 2021 - Seventh consecutive successful three-year accreditation.

Care Coordination: 692 people referred. Of those, 353 participated in Care Coordination program. Out of these 692 people, 630 individuals did NOT have a repeat visit to referring facility within 30 days after discharge. Recidivism reduced in the ED to 9%.

Mobile Response Team: 56 calls since inception of the program in March 2019. 38 Baker Acts prevented so far.

Community Conversations: 4 held in FY 2019-20 on the topics of suicide, digestive health and opioids.

Mental Health First Aid: 434 graduated in FY 2019-20. 2,640 graduates since 2014.

Medication Assisted Treatment Program: 192 individuals and families served in FY 2019-20.