Starting Point Behavioral Healthcare has a Behavioral Health Professional on call around the clock to provide crisis evaluation and referral to anyone in a psychiatric or substance use disorder emergency 24 hours a day, 7 days a week. If you have an emergency, please call our 24-hour hotline at (904) 225-8280.
Crisis services after 5 p.m. on weekdays or on weekends:
Ask to speak to the agency’s on-call counselor.
The on-call counselor will call you back to assist in the crisis.
Call 911 when:
There is an emergency that threatens your life or health or that of others.
Mobile Response Team
Options are often limited when children or youth experience a behavioral health crisis. Families and caregivers often turn to law enforcement, hospital emergency departments and inpatient treatment for help. Our Mobile Response Team (MRT) provides provides on-demand crisis intervention services in any setting in which a behavioral health crisis is occurring, including homes, schools and emergency departments, to stabilize individuals and avoid the need for jail or hospital/emergency department treatment. Mobile response services are available 24/7 by a team of professionals trained in crisis intervention skills to ensure timely access to supports and services. In addition to helping resolve the crisis, teams work with the individual and their families to identify and develop ongoing strategies for effectively dealing with potential future crises.
If you or someone you know is in need of the Mobile Response Team, please call 904-225-8280.