Open Access will be closed on Friday, December 10th, 2021 for staff training.


Pre-registration is a process designed to save you time during your initial visit. To pre-register, please call (904) 225-8280 Monday-Friday and follow the prompts for new patients seeking pre-registrationIf you are unable to reach a registration staff team member, please leave a message and we will return your call within 1 business day. Our registration team will collect your contact, demographic, referral, and insurance information (if applicable) to save you time when you arrive for your first visit. 

Information to have on hand:

  • Social Security Number
  • Dependents' Social Security Number (if registering a dependent)
  • Insurance Card (if applicable)


Registration occurs when you arrive on site. Our doors open at 7:45 AM Monday-Friday and we serve all new clients on a first come first serve basis. While registration occurs all morning long, we recommend arriving as early as your schedule allows. During this step, our registration team will go over all financial and insurance information and schedule your first follow up appointment. Please feel free to review the following forms before arrival:

Informed Consent and Authorization for Treatment

Consent for Telehealth Treatment Services

Documents to bring with you (if available/applicable):

  • Valid Photo ID
  • Insurance Card
  • Medical Records
  • Proof of Guardianship (if registering a dependent)
  • Any Referring Documents
  • Third Party Contact Information (I.e. lawyers, primary care, emergency contact, etc.)


The Brief Behavioral Assessment is a 15-minute triage with a Starting Point LPHA (Licensed Professional of the Healing Arts)This step is essential in determining the level of care you may need during your time at Starting Point. Once the assessment is complete, the LPHA will then provide an overview of the programs and services you may find beneficial to your treatment journey. 


The Comprehensive Assessment is a 1.5-hour in-depth assessment conducted by a master's level Starting Point Clinician. Its purpose is to understand more about you. The clinician will gather information that includes, but is not limited to, medical, health, psychiatric, and family historyOnce the assessment is complete, your clinician will work with you to set treatment goals and, ultimately, formalize your personalized treatment plan. Your treatment plan may include individual therapy, group therapy, medication management, and/or enrollment in one of our many behavioral health programs.