CARE COORDINATION (CC)

Q: Do I need a referral for Care Coordination?

Yes. In order to receive Care Coordination services, you must be referred through our outside providers (I.e., Baptist Health, MHRC, Wekiva Springs, Gateway, UF Health, or Nassau County Jail/Court programs) or internally after completing our Open Access process.

Q: Do I have to pay for Care Coordination services?

No. Care Coordination services are free.

Q: Are children eligible for Care Coordination services?

Yes. Children are eligible for Care Coordination services. The Care Coordinator or Peer Specialist will work closely with the family or guardian to ensure the child is linked to all services needed.

Our Care Coordination program is designed to link individuals with services in the community to reduce their need for higher levels of care and provide support and guidance through their recovery process. It is intended to be a short-term service striving to get the individual back on their own two feet by increasing self-sufficiency.

CONNECTING YOU TO SERVICES

Care Coordination connects children and adults with services needed to advance their well-being.

WE ARE HELPING HANDS

Our Care Coordinators offer a single point of contact until you are connected to care that meets your needs.

SERVING IN SOLIDARITY

Our Peer Support Specialists have lived experience and are certified to support those currently struggling to recover.

CARE COORDINATION PROVIDES

Connection to mental health treatment services (therapy, psychiatry, etc.)

Connection to substance use treatment services (medication-assisted treatment, detox, etc.)

Connection to medical providers (primary care, dental, etc.)

Assistance exploring housing options

Assistance finding local support groups

Help applying for transportation assistance

Support and guidance through the mental health or substance use recovery process

CARE COORDINATION FAQS

Am I eligible to receive Care Coordination services?

Pursuant to s. 394.9082(3)(c), F.S., the Department has defined several priority populations to benefit from Care Coordination. 

Adults with a serious mental illness (SMI), substance use disorder (SUD), or co‐occurring disorders who demonstrate high utilization of acute care services, including crisis stabilization, inpatient, and inpatient detoxification services.  For the purposes of this document, high utilization is defined as:
1. Adults with three (3) or more acute care admissions within 180 days; or
2. Adults with acute care admissions that last 16 days or longer.
3. Adults with three (3) or more evaluations at an acute care facility within 180 days, regardless of admission
Adults with a SMI awaiting placement in a state mental health treatment facility (SMHTF) or awaiting discharge from a SMHTF back to the community.  Also see Incorporated Document 8 regarding SMHTF admissions and discharges.

Do I need a referral for Care Coordination?

Do I have to pay for Care Coordination services?

Are children eligible for Care Coordination services?

CARE COORDINATION RESULTS

Our Care Coordination Program is proven to reduce recidivism in the Baptist Medical Center Nassau Emergency Department.

Infographic Demonstrating Care Coordination Statistics

Open PDF & Download Infographic